Terms and conditions

Terms of use and sale

Last updated: 12 November 2026

1. Purpose and acceptance

These terms govern the use of the PrivCloud service, available at share.privcloud.fr and from its applications, and the subscription to its paid plans. The service is published by Simon THÉMIOT, sole trader (EI), THEMIOT Informatique, whose details appear in the legal notice.

Creating an account, using the service or subscribing to a plan means accepting these terms. They apply to business customers and to consumers. Provisions reserved for consumers are marked as such. The French version prevails in case of discrepancy.

2. Description of the service

PrivCloud lets you send, receive and share files, work as a team and have documents signed. Shares made from an account are end-to-end encrypted by default: content is encrypted in the browser and the publisher cannot read it.

Features, volumes and limits depend on the chosen plan. They are presented on the home page of the service and in the account at the time of subscription.

3. Account and encryption keys

The user provides accurate information, keeps sign-in credentials confidential and is responsible for the use made of the account. The user must have the legal capacity to enter into a contract.

End-to-end encryption keys are held by the user. The publisher does not know them and cannot rebuild them. Losing a key makes the content it protects permanently unreadable, and the publisher cannot remedy this.

4. Prohibited uses

The service must not be used to store or distribute unlawful content, infringe the rights of others, distribute malware, send unsolicited messages, circumvent the limits of a plan or compromise the security or availability of the service.

The publisher may suspend or remove a share or an account in case of a breach, at the request of a competent authority or where the security of the service is at risk. Except in an emergency, the user is informed.

5. Plans and prices

The service offers a free plan and paid subscription plans (Starter, Pro and Team). The applicable prices are those displayed at the time of subscription. They are stated in euros. VAT not applicable, article 293 B of the French General Tax Code.

The Team plan includes a number of members stated at subscription. The owner of the team may add extra seats, each billed at the displayed price, or remove them when they are free.

The publisher may change its prices. A new price only applies to a running subscription from a renewal, after the subscriber has been informed and has had the opportunity to cancel before it takes effect.

6. Payment and invoicing

Payment is made by bank card through the provider Stripe, in advance, for each monthly or annual period. Invoices are made available through Stripe.

• An extra seat is billed at once, prorated for the current period, then at each renewal. Removing a seat gives a credit deducted from the next invoice.
• Moving from monthly to annual payment is billed at once, less the monthly period already paid.
• Moving back to monthly payment turns the time left on the annual period into a credit, deducted from the following invoices. This credit is not refunded in cash, unless the law provides otherwise.

If a payment fails, the subscriber is asked to settle it. Otherwise the subscription may be suspended, then terminated.

7. Term, renewal and cancellation

The subscription is entered into for the chosen period and renews automatically for an identical period until it is cancelled.

The subscriber may cancel at any time from the account, through the subscription management link, or in writing at the contact address. Cancellation takes effect at the end of the period already paid, which remains due.

For a consumer, where an annual subscription renews without the consumer having been informed of the option not to renew it under article L.215-1 of the French Consumer Code, the consumer may end it free of charge at any time from the renewal date.

8. End of the subscription and data

At the end of a Starter or Pro subscription, the account returns to the free plan and its limits.

At the end of a Team subscription, the team space becomes read-only: its members can still view, download and delete files, but no longer add any. The team data is permanently erased 30 days after the end of the subscription, unless the team subscribes again within that period. The owner is warned by email.

The user may delete the account at any time. It is up to the user to retrieve files before deletion or erasure.

9. Consumer right of withdrawal

A consumer has fourteen days from the subscription to a paid plan to withdraw, without giving a reason, by writing to simon.themiot@stockageprive.net. The sums paid are refunded within fourteen days of the request, through the payment method used. This right does not apply to business customers.

10. Statutory consumer guarantees

A consumer benefits from the statutory guarantee of conformity applying to digital services, set out in articles L.224-25-12 and following of the French Consumer Code, for the whole term of the subscription. In case of a lack of conformity, the consumer may ask for the service to be brought into conformity or, failing that, for a price reduction or termination of the contract.

11. Availability and changes to the service

The publisher uses reasonable means to provide access to the service and keep it secure, without guaranteeing uninterrupted availability. Maintenance may briefly interrupt access. The service may change. A change that substantially reduces a running paid plan entitles the subscriber to cancel.

12. Liability

The user alone is responsible for the content shared, its recipients, the safekeeping of keys and personal backups.

Towards business customers, the publisher's liability is limited to direct damage and capped at the sums paid by the subscriber over the twelve months preceding the event giving rise to it. It is excluded for indirect damage, including loss of data, revenue or business.

These limitations do not apply to consumers beyond what the law allows, nor in case of gross or wilful misconduct.

13. Intellectual property

The user keeps all rights in their content. The PrivCloud Sharing software is released under the GNU AGPL-3.0-only licence. These terms govern the service hosted by the publisher, not the use of the source code. The PrivCloud brand and its logos belong to the publisher.

14. Personal data

The processing of personal data is described in the privacy policy. Where the subscriber uses the service to process personal data as a controller, the Data Processing Agreement applies.

15. Changes to these terms

These terms may be changed. The date at the top of the page identifies the version in force. For a running subscription, a substantial change applies from the renewal following its announcement, and the subscriber may cancel before that date.

16. Complaints, mediation and disputes

Any complaint is sent in writing to simon.themiot@stockageprive.net.

Under articles L.611-1 and following of the French Consumer Code, a consumer whose written complaint did not receive a satisfactory answer may use a consumer mediator free of charge. The details of the competent mediator are provided on request at the address above. The European Commission publishes the list of alternative dispute resolution bodies of each Member State.

These terms are governed by French law. A consumer benefits from the mandatory provisions of the law of their country of residence and may bring a case before the courts the law opens to them. Between business parties, any dispute falls under the competent courts of Lyon.